Amber Support
Knowledge base
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Get Started
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Amber X
Amber X - Setup
- Please setup Amber X in local and private network only
- Can I replace the SSD in my Amber X with a higher capacity drive?
- How do I change the name of the External USB connected to my Amber X?
- How do I connect the cables on my Amber X?
- How do I know when Amber X is ready to be accessed?
- How do I perform a hard reset for Amber X?
Amber X OS - General
- Can I expand the storage on Amber X?
- How do I log in to Amber X OS?
- Can I change the IP address of my Amber X?
- Can I change the wallpaper in Amber X OS?
- Can I live edit spreadsheets or other files on Amber X?
- Does Amber X support Rsync?
Amber X OS - File Explorer
- Can I change how long my files are stored in the recycle bin?
- How can I copy contents of all users to external drive for disaster recovery?
- How do I backup data on an external drive?
- How do I copy files or folders?
- How do I download files from my Amber X?
- How do I export folders so they are accessible from Amber iX app?
Amber X OS - Control Panel
- Amber X OS: Importing iCloud Photos
- Amber X OS: Remote Connect
- Can I adjust the brightness or turn off Amber X's LED?
- How can I get my Amber X serial number?
- How do I change the owner of my Amber X?
- How do I change Time and Region?
Amber X OS - Backup Tool
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Amber iX Mobile (iOS/Android)
General
- Can I upload files from my Android device to my Amber X?
- Connecting/Uploading to Amber iX using iOS/Files app
- Does Amber iX Mobile support FaceID or biometrics to log in to the app?
- How can I upload files from my Android device to Amber X using SMB?
- How do I log in to the Amber iX app?
- How do I backup iCloud Photos manually?
Camera Roll
- How come my backups aren't completing? Why are there some photos that can't be backed up?
- How do I backup my Camera Roll to my Amber X?
- How do I select photos from my Camera Roll to upload to my Amber X?
- Where are my mobile camera roll photos and videos stored in Amber X?
- Why don't I see new photos from my mobile device being backed up to my Amber?
My Amber
- How can I manage to which categories the AI can index in People & Things?
- How do I add People to People & Things from the Amber iX Mobile App?
- How do I cast media from my Amber X to a screen?
- How do I download files from Amber iX Mobile for iOS/Android?
- How do I filter photos in the Amber iX Mobile app?
- How do I share an Album from the Mobile iX App?
Settings
- How do I add/invite another user to my Amber X?
- How do I set the backup destination if I have multiple Ambers?
- How to download logs from Amber iX Mobile app - Developer Options
- How to send logs from Amber iX Mobile app?
- If I delete photos on my phone that are backed up to Amber X, will these photos on Amber X get deleted ?
- What is Exported Data?
AmberCloud
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Amber iX Desktop (Windows/Mac)
My Amber
- How can I view access to my external USB drive?
- Amber iX Desktop (Windows): Remote Mounting a Folder or External USB Drive
- How do I add People to People & Things with the Amber iX Desktop app?
- How do I delete files/folders on my Amber in the desktop app?
- How do I filter photos from the Amber iX Desktop App?
- How to accept an invitation from Amber X?
Share
Backup Pool
Cloud Folder
Settings
- What is LWDownload?
- How come I can't open Amber iX Desktop?
- How to change the font size in Amber iX Desktop?
- How to change the language of Amber iX Desktop?
- How to get logs for Amber iX Desktop (Mac)?
- How to get logs for Amber iX Desktop (Windows)?
Sync Pool*
- How can I choose a local app to open my file on iX?
- How can I set up bi-directional sync on Amber?
- How can I sync a folder stored on my computer with Amber?
- How do I add EZSync in Sync Pool?
- How do I reset Sync Pool task(s)?
- How do I unsync a sync task in Sync Pool?
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AmberPRO
AmberPRO Docker
- AmberAnywhere Port(s)
- AmberPRO - Installing Chrome
- AmberPRO - Installing Duplicati
- AmberPRO - Installing Emby
- AmberPRO - Installing ESPHome (Home Assistant add-on)
- AmberPRO - Installing Firefox
AmberPRO Setup
Amber Router - Administration
- Can I access Amber Router remotely?
- How do I change router password?
- How do I change the Timezone?
- How do I Factory Reset from my Amber Router?
- How do I know when Amber Router is ready to provide internet service?
- How do I login to Amber Router?
Amber Router - NAT Forwarding
Amber Router - Network
- Can I use Amber behind an existing router? How do I set Amber to bridge mode?
- How do I add virtual servers?
- How do I change host Name?
- How do I enable or disable DHCP?
- How do I enable or disable WPS (Wi-Fi Protected Setup)?
- What is DHCP?
Amber Router - Wireless
Amber OS - General
- How can I have the latest [beta] Amber operating system?
- How do I backup Windows 10 to Amber?
- How do I change Amber's name?
- How do I change IP address from Amber?
- How do I change my Amber user account password?
- How do I change the language?
Amber OS - File Explorer
- Can I change the duration in which my files are stored on the Recycle Bin?
- Does Amber provide File Versioning?
- How can I access my USB Drive attached to Amber?
- How can I view snapshots?
- How come people aren't showing up with facial recognition?
- How do I backup data on Amber to an external drive?
Amber OS - Control Panel
- Can I adjust the brightness or turn off Amber's LED?
- Can I disable face recognition?
- How can I get my Amber serial number?
- How do I change Time and Region?
- How do I check how long Amber has been on?
- How do I create a new storage volume?
Amber OS - Backup Tool
- Does AmberPRO support Rsync over SSH?
- How do I create a Remote Sync to backup data to another Rsync compatible server?
- How do I create Snapshot?
- How do I setup AmberPRO as an Rsync Server for Remote Replication?
- How do I take a snapshot and restore a snapshot?
- How do I view completed or failed backup tasks?
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Amber Manager
Amber Manager - General
- How do I find AmberPRO's Storage IP Address via Amber Manager?
- How do I setup AmberPRO using Amber Manager?
- What is Amber Manager?
- Where can I download the Amber Manager App?
- Why can't I connect to AmberPRO Wi-Fi by scanning the QR code?
- Why don't I see AmberPRO in the Amber Manager App?
Amber Manager - Storage
- How can you check what email is associated with the Cloud admin?
- How do I check System Health and System Uptime?
- How do I create a new user for Amber Storage?
- How do I power off Amber's Storage?
- How do I remove/replace my AmberPRO's HDD?
- How do I restart Amber's Storage?
Amber Manager - Router
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AmberCloud
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Video Tutorials
Amber iX Desktop
Amber iX Mobile
- Amber iX Mobile: Amber Screen
- Amber iX Mobile: AmberCloud
- Amber iX Mobile: Camera Roll Backup
- Amber iX Mobile: Downloading Files
- Amber iX Mobile: Home Screen
- Amber iX Mobile: Inviting a User
Amber X OS
- Amber X OS: Export Key File
- Amber X OS: Exporting Folders
- Amber X OS: Importing Google Photos
- Amber X OS: Inviting a User
- Amber X OS: Setup
- Amber X OS: Shared Folders & Exporting
Amber OS
Amber Manager
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Documents
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Company Information
News & Updates
- Find us in Fortune!
- Top 10 Personal Cloud Storage Device!
- EU Customers - Visit our EU Store
- Our Policy on Indiegogo Perks/Returns
- We are now live on Amazon!
- We are live on Indiegogo!
Company
Shipping Status
Product
- What is the difference between Amber X and AmberPRO?
- What is Amber X? How does it work with AmberCloud?
- What is Amber?
- Where can I purchase Amber?
- What does Amber provide?
- Can’t I already do this with my NAS?
Contact information