Amber Support
Knowledge base
-
Get Started
-
Product Tour
-
Amber X
Amber X - Setup
- Unable to Connect WiFi/Ethernet and Can't Setup
- Please setup Amber X in local and private network only
- Can I replace the internal SSD in my Amber X with a higher capacity drive?
- How do I connect the cables on my Amber X?
- How do I know when Amber X is ready to be accessed?
- How do I perform a hard reset for Amber X?
Amber X OS - General
- Can I change the IP address of my Amber X?
- Can I change the wallpaper in Amber X OS?
- Does Amber X support Rsync?
- Does DDNS setting support providers other than No-IP?
- How do I change my Amber X's name?
- How do I change the language of Amber X OS?
Amber X OS - File Explorer
- Can I change how long my files are stored in the recycle bin?
- Exporting Folders so they are Accessible from Amber iX
- How can I copy contents of all users to external drive for disaster recovery?
- How do I backup data on an external drive?
- How do I copy files or folders?
- How do I download files from my Amber X?
Amber X OS - Control Panel
- Amber X OS: Importing iCloud Photos
- Amber X OS: Remote Connect
- Applications: Home Assistant, Plex, and Zwave
- Can I adjust the brightness or turn off Amber X's LED?
- Enabling OnlyOffice
- How can I get my Amber X serial number?
Amber X OS - Backup Tool
Amber X Video Tutorials
- Amber X OS: Shared Folders & Exporting
- Amber X OS: Exporting Folders
- Amber X OS: Importing Google Photos
- Amber X OS: Setup
- Amber X OS: Export Key File
- Amber X OS: Time Machine Backup
-
Amber iX Mobile (iOS/Android)
Mobile Camera Roll
My Albums
Safe Sharing
My Photos
Smart AI
Amber Folder
Offline Folder
AmberCloud
Settings
General
- Backing up Google Photos
- Enabling Location Permission in Android
- Organization Progress and Settings
- Photos Missing Location Information (Android 11+)
- Sharing Files
- Unable to Connect to Amber X
-
Amber iX Desktop (Windows/Mac)
My Amber
- Casting Photos and Videos to TV
- How do I add People to People & Things with the Amber iX Desktop app?
- How do I delete files/folders on my Amber in the desktop app?
- How do I filter photos from the Amber iX Desktop App?
- How to accept an invitation from Amber X?
- How to download files from Amber X?
Cloud Folder
Share
Sync Pool*
- How can I choose a local app to open my file on iX?
- How can I set up bi-directional sync on Amber?
- How can I sync a folder stored on my computer with Amber?
- How do I reset Sync Pool task(s)?
- How do I unsync a sync task in Sync Pool?
- Note: Sync Pool available on AmberPRO only, NOT Amber X
Backup Pool
Remote Drive
Settings
- What is LWDownload?
- How come I can't open Amber iX Desktop?
- How to change the font size in Amber iX Desktop?
- How to change the language of Amber iX Desktop?
- How to get logs for Amber iX Desktop (Mac)?
- How to get logs for Amber iX Desktop (Windows)?
-
AmberPRO
PRO Tools
- AmberAnywhere Port(s)
- AmberPRO is running slow after installing (Docker) apps
- App Store
- Can I change port numbers of an existing container?
- How do I add a Docker image from file?
- How do I add a Registry Image?
AmberPRO Setup
Amber Router - Administration
- Can I access Amber Router remotely?
- How do I change router password?
- How do I change the Timezone?
- How do I Factory Reset from my Amber Router?
- How do I know when Amber Router is ready to provide internet service?
- How do I login to Amber Router?
Amber Router - NAT Forwarding
Amber Router - Network
- How do I add virtual servers?
- How do I change host Name?
- How do I disable or re-enable DHCP?
- How do I enable or disable WPS (Wi-Fi Protected Setup)?
- How to use your AmberPRO behind an existing router
- What is DHCP?
Amber Router - Wireless
Amber OS - General
- How can I have the latest [beta] Amber operating system?
- How do I backup Windows 10 to Amber?
- How do I change Amber's name?
- How do I change IP address from Amber?
- How do I change my Amber user account password?
- How do I change the language?
Amber OS - File Explorer
- Can I change the duration in which my files are stored on the Recycle Bin?
- Does Amber provide File Versioning?
- How can I access my USB Drive attached to Amber?
- How can I view snapshots?
- How come people aren't showing up with facial recognition?
- How do I backup data on Amber to an external drive?
Amber OS - Control Panel
- Can I adjust the brightness or turn off Amber's LED?
- Can I disable face recognition?
- Creating, deleting, and editing users
- How can I get my Amber serial number?
- How do I change Time and Region?
- How do I check how long Amber has been on?
Amber OS - Backup Tool
- Does AmberPRO support Rsync over SSH?
- How do I create a Remote Sync to backup data to another Rsync compatible server?
- How do I create Snapshot?
- How do I setup AmberPRO as an Rsync Server for Remote Replication?
- How do I take a snapshot and restore a snapshot?
- How do I view completed or failed backup tasks?
-
Amber Manager
Amber Manager - General
- How do I find AmberPRO's Storage IP Address via Amber Manager?
- How do I setup AmberPRO using Amber Manager?
- What is Amber Manager?
- Where can I download the Amber Manager App?
- Why can't I connect to AmberPRO Wi-Fi by scanning the QR code?
- Why don't I see AmberPRO in the Amber Manager App?
Amber Manager - Storage
- Creating a new user for AmberPRO
- How can you check what email is associated with the Cloud admin?
- How do I check System Health and System Uptime?
- How do I power off Amber's Storage?
- How do I restart Amber's Storage?
- How do I upgrade Amber OS firmware?
Amber Manager - Router
-
AmberCloud
-
Video Tutorials
-
Documents
-
Company Information