Unable to Connect WiFi/Ethernet and Can't Setup

There is a known network connectivity issue prior to Amber X OS Firmware 1.10.4 typically associated with certain mesh routers and users who have Optimum as their internet service provider where Amber X is unable to connect via WiFi and Ethernet and cannot complete setup. If this is the case, please follow the instructions below:

1. Power off Amber X and unplug the network cable from it.
2. "Forget" Amber X's Bluetooth pairing from your mobile device.
3. Power on Amber X and wait for the LED status to be blinking yellow.
4. Plug in network cable to Amber X from your router.
5. Attempt Setup using the Amber iX Mobile App. If you are still unable to connect Amber X to WiFi, proceed to step 6.
6. From a Windows/MacOS computer, open a web browser (NOT Safari), and go to http://latticenode.local to Setup via OS. If the address results in "Page Not Found", proceed to step 7.
7. Find Amber X's IP address on your network. You can find the IP address of devices connected to your network by logging into your router or using other third-party programs. Enter Amber X's IP address in the web browser and try to connect.
8. If you are still unable to setup following the steps above, please contact us.