Please note that crowdfunding is not shopping; you are donating to Indiegogo for a PERK, which is non-refundable after the contents for the PERK have shipped. Indiegogo also charges platform fees for all parties using their platform. We are not offering refunds for perks to backers at this time.
However, if you are experiencing issues with your Amber X, we will be happy to issue an RMA order for your device. Please contact our support agents here.
Thank you for understanding.